Privacy Policy
Our obligation to data protection
We consider customers our partners. This partnership also extends to the way we treat your personal data. It is a matter of course for 1291 Insurance Brokers Ltd to cooperate with its customers when it comes to protecting their privacy.
We collect only the data we need to provide you with our services. You decide what data you make available to us. By passing information on to 1291 Insurance Brokers Ltd for better service, you help make 1291 Insurance Brokers Ltd better for everyone.
We are committed to ensuring the protection and lawful processing of your personal data. With this data protection declaration we inform you in detail about our data processing.
Scope of Application
This data protection declaration applies to all business activities of 1291 Insurance Brokers Ltd.
Should contradictions arise between this data protection declaration and other applicable contractual or business conditions, the provisions of this data protection declaration take precedence over the others.
This data protection declaration applies to both existing and future personal data. By agreeing to the processing of your personal data, you accept that we will not only process your personal data collected in the future in accordance with this data protection declaration but also those we have already recorded.
When we talk about processing your personal data in this data protection declaration, we mean any operation carried out with it. This includes, for example, collecting, recording, managing, using, transmitting, disclosing, or deleting it.
We collect personal data to provide you with better services, for example, to optimize our services, to personalize customer communication, or to simplify operations during service delivery so that you can get to your goal sooner.
Why we collect and process personal data
We collect and process personal data for several purposes that can be summarized in the following groups. We may process your personal data specifically for one or more of the following purposes.
Customer products and services
– Preparation and sale of our services for customers;
– Processing of contracts;
– organization and conduct of services for customers;
– organization and conduct of market research and opinion surveys;
Communication with customers
– Preparation, administration and conduct of customer communication through electronic means of communication;
– commercial communication by mail and telephone, e-mail, voice messages, text messages (SMS), messages with pictures (MMS), video messages or instant messaging;
– evaluation of the use of our offers via telephone, fax, e-mail, voice messages, text messages (SMS), messages with pictures (MMS) or instant messaging, e.g. type of use, frequency and duration of use or exact location of use.
Contests and organization of events
– Organization and conduct of contests or sweepstakes, including informing and publishing winners through our website, mobile apps, or for our offerings on Internet platforms, media portals, or social networks;
– Organization and conduct of special events such as advertising or sponsored events and other events.
Customer behavior analysis
– Individualized and personal, or anonymized and categorized recording and analysis of past and current customer behavior in relation to the use of services in our mobile applications or Internet platforms, media portals or social networks;
– Individualized and personal, or anonymized and categorized identification, classification and analysis of current and potential customer needs and interests;
– Individualized and personal, but also anonymously and by category, placement and analysis of customer behavior and potential;
– Statistical analysis of customer behavior based on anonymous customer data;
– Comparison of newly collected personal data on the customer with data previously collected by us;
– Comparison of personal data with publicly accessible data and data acquired from third parties for the purpose of improving our database and analyzing customer behavior. The enrichment of profiles with third-party data consists, for example, of the integration of data from the Federal Statistical Office, calendars or geodata;
– Effective use of online and offline data by usefully merging existing records as a unified, target group-oriented approach to improve marketing measures.
Direct marketing
– Sending personalized communications by mail or telephone, fax, e-mail, voice messages, text messages (SMS), messages with pictures (MMS), video messages, or instant messaging;
– Individualized and personalized tailoring of offers on our website, mobile applications or in our channels on Internet platforms, media portals or social networks.
When we collect your personal data
We collect personal data when we have contact with you. The situations in which we have contact with you are numerous and include, for example, the following circumstances:
– You seek customer support
– You receive a newsletter or other communication about our services
– You use or communicate with us or third parties through our website, mobile apps, or offerings on Internet platforms, media portals, or social networks
– You communicate with us via telephone, fax, e-mail, voice messages, text messages (SMS), messages with pictures (MMS), video messages, or instant messaging
– You get in touch with us at special events such as advertising and sponsored events or other events
What personal data we collect from you
First and foremost, we collect personal data that you make available to us, but also data that is recorded automatically or manually in our contact occasions with you. What data we collect depends on the individual case. Among other things, we may collect the following personal data.
Data concerning person:
– Last name and first name
– Language preference(s)
– Telephone number(s)
– E-mail address(es)
– Identification number of your technological devices
– Information about newsletters to which you subscribe or other advertising
Customer activity data:
– Contract data (including date of contract, type of contract, subject matter, counterparty, duration of validity, value of contract, claims invoked under contract)
– Session data from visits to our website, our mobile applications or our offerings on Internet platforms, media portals or social networks (including duration and frequency of visits, language and country preferences, computer browser and operating system information, IP addresses, search criteria and results, ratings expressed)
– Location data while using mobile devices
– Communications via telephone, fax, e-mail, voice messages, text messages (SMS), messages with pictures (MMS), video messages, or instant messaging
How long we keep your personal data
We keep your personal data as long as we deem necessary or appropriate for compliance with applicable laws, or as long as necessary to fulfill the purposes for which it was collected.
We delete your personal data as soon as we no longer need it and in any case after the maximum retention period prescribed by law has expired.
To whom we forward your personal data
We do not forward your personal data to any other company or person. Employees and contractors of 1291 Insurance Brokers Ltd may have access to this data to analyze it and use it only for the company’s own activities.
We may only transmit your personal data in the event that we deem it necessary for compliance with applicable laws and requirements, in the event of legal proceedings, at the request of the courts and competent authorities, or pursuant to other legal obligations to the file to protect and defend our rights or assets.
Under no circumstances do we sell your personal data to third parties.
How we protect your personal data
We have appropriate technical and organizational measures in place to ensure the confidentiality and security of your personal data. We protect your personal data from unauthorized or accidental destruction/deletion, accidental loss, technical error, falsification, theft or misuse, and from unauthorized modification, copying, access or other processing.
You should be aware, however, that the transmission of information via the Internet or other electronic means inevitably involves risks, and that we therefore cannot provide any guarantees regarding the security of information transmitted through these channels.
How we use cookies and analytics tools
We use so-called cookies on our website. These are small text files that are stored permanently or temporarily on your computer or mobile device during your visit to our website. Below we would like to inform you about how we use cookies.
Why we use cookies
We use cookies to ensure the functionality of our website. We also use them to know what you like best and to make browsing as comfortable as possible for you. We also use cookies to optimize our advertising. This way we can present you with advertisements and/or products that might be particularly interesting to you. In any case, our goal is to set up our website in the most interesting way possible and to continuously improve our performance and your user experience.
How and what cookies we use
We use functional cookies e.g. to temporarily save your login details, to ensure that your information is secure when you are logged in and that the website image is consistent, or to offer live-chat support. We use performance cookies for example to increase the performance of the website by reducing the loading time for the pages you visit. Finally, we use goal-oriented cookies, for example, to enable you to share content and assign likes.
Most of the cookies we use are automatically deleted from your computer or mobile device at the end of your session. We also use persistent cookies that remain stored on your computer or mobile device at the end of the session. If you visit our website again, your preferred entries and settings are automatically recognized. These cookies are automatically deactivated when the programmed period expires. They serve to make our website easier for you to use, more efficient and safer. Thanks to these cookies, for example, information specially tuned to your interests is displayed on the page.
With the retargeting technology we use, we can target with advertisements those users who have already become interested for our services. We believe that the display of personalized, interest-based advertising is usually more attractive to the user than advertising without personal reference. The display of advertising media takes place in retargeting on the basis of a cookie-based analysis of the user’s previous behavior. In this we cooperate with partner companies. Therefore, by visiting our website, cookies from partner companies may also be saved on your computer or mobile device. These cookies are automatically deactivated when the programmed period expires.
What data is saved in cookies
No personal data is stored in the cookies we use. The cookies we employ cannot be assigned to a specific person. Activating a cookie assigns it an identification number.
How you can prevent cookies from being saved
Most Internet browsers automatically accept cookies. However, you can set your browser to not accept cookies or always ask you before storing a cookie from a website you visit. You can also delete cookies from your computer or mobile device by using the corresponding function in your browser. If you decide to disable our cookies or those of our partner companies, you will not see certain information on our website and will not be able to use features that could enhance your visit.
How we evaluate log files
For technical reasons, each time you access our website, your web browser transmits to us a variety of data regarding your usage. This data is stored within storage files called log files. This is the following usage data: date and time our website was opened, IP address of your computer or mobile device, address of the Internet page from which you come to our site, amount of data transmitted, and the name and version of your browser.
Evaluating log files helps us further improve our website and make it easier for you, find and fix errors faster, and manage server capacity. By making use of log files, we can, for example, determine the times when our website attracts the most interest and make the appropriate volume of data available to enable you to use it in the best way possible.
How we use Google Analytics for web analytics
We use Google Analytics to continuously improve and optimize our website. Google Analytics is a web analytics service from Google that generates detailed statistics about a website’s traffic and its origin, measuring conversions and turnovers. Google Analytics uses cookies, stored on your computer or mobile device, which allow an analysis of our users’ use of our website. The information obtained with cookies about your use of our website, including your IP address, is anonymized with the corresponding settings and then transmitted to Google.
Google uses the information obtained with the cookies to evaluate on our behalf your use of our website, compile reports on website activity, and make this information available to us for analysis purposes. Google may also transmit this information to third parties, provided it is required by law or such third parties process the data on Google’s behalf. Google will under no circumstances relate your IP address to other stored data.
You can prevent the installation and recording of cookies with the corresponding setting in your browser. We emphasize, however, that in this case you will no longer be able to see certain information on our website and that some functions, which should improve your visit, can no longer be used.
By using this website you consent to the processing by Google in the manner previously described and for the purpose mentioned.
How we use social plugins
On our website we offer recommendation buttons for the following social networks: Facebook, Google+, Twitter. They allow you to recommend to other Internet users the website content you have selected via the respective social network and add it to your personal profile. The recommendation buttons are made available by the providers of the social networks.
By placing these plugins on our website, the relevant social network providers also receive the information that you have called up our website. If during your visit to our website you are connected to one of the mentioned social networks, the provider may attribute it to your user account. If you do not want this attribution, we recommend that you log out of the social network before visiting our site.
If you use the commands/buttons, the corresponding information will be transmitted to the respective social network and saved there. More information on the purpose and scope of data collection, further processing and use of the data, and setting options to protect your privacy can be found in the data protection guidelines of the respective providers:
Facebook: https://facebook.com/policy.php
– Linkedin: https://www.linkedin.com/legal/privacy-policy
– Twitter: https://twitter.com/privacy
You can prevent cookies from being saved with the respective setting in your browser (see the instruction above).
Who we are (holder of the data collection)
Holder of the data collection is 1291 Insurance Brokers Ltd – Via S. Balestra 9 P.O. Box – CH6901 Lugano, Switzerland.
How you can view your personal data
You have the right at any time to obtain information about your personal data processed with us, request its correction or completion, object to its processing, or demand its deletion.
How you can contact us
If you want information about your personal data, if you want to notify us of an update, if you want to request its deletion, or if you have questions about the processing of your personal data or about this data protection declaration, you can contact us at:
1291 Insurance Brokers Ltd – Via S. Balestra 9 P.O. Box – CH6901 Lugano, Switzerland.
How we update this data protection declaration
At our discretion and without prior notice, we may from time to time update, amend, supplement, or otherwise reprocess this data protection declaration in order to be able to process your recorded personal data in another way. We advise you to regularly check whether our data protection declaration has been updated.
Date 31.3.2022
Version 1.0
Impressum
1291 Insurance Brokers Ltd – Via S. Balestra 9 P.O. Box – CH6901 Lugano, Switzerland.